Job Description

We hope you’ve got

  • An impeccable set of communication skills.
  • People skills. You will be a customer’s window.
  • The patience to see a problem through, even if a solution doesn’t always seem possible.
  • The flexibility to make sure there’s always someone for a customer to chat with.
  • Between two and five years of experience either building a product or working in customer support.

On a typical day, you might

  • Grapple with support tickets
  • Engage with the product and engineering teams
  • Research new developments in SaaS and SaaS products
  • Give the customer perspective a voice