We hope you’ve got
- An impeccable set of communication skills.
- People skills. You will be a customer’s window.
- The patience to see a problem through, even if a solution doesn’t always seem possible.
- The flexibility to make sure there’s always someone for a customer to chat with.
- Between two and five years of experience either building a product or working in customer support.
On a typical day, you might
- Grapple with support tickets
- Engage with the product and engineering teams
- Research new developments in SaaS and SaaS products
- Give the customer perspective a voice