- Lean six sigma certified, Black belt certified must. Strong in lean six sigma concepts
- Extensive experience in having identified and driven continuous improvement/ process improvement/process transformation. (if worked on DEX role in BPO is an added advantage)
- Process improvement and analytical bent of mind
- Able to articulate clearly the process improvements driven
- Has the skills to identify/recognize automation opportunities. (if have driven automation working along with developers is an added advantage)
- Strong in communication and able to present to clients on the transformation roadmap.
- Self-started and Able to work independently with minimal support/guidance.
- Strong in change management / acts as a change catalyst